Terms of service

Terms of Service — Bristoneco

Last updated: May 15, 2026

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including all purchases made through our online store.

By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

1. General Information

Bristoneco operates an international e-commerce business specializing in apparel, fashion accessories, and related products.

The website is operated through international logistics and third-party fulfillment partners.

Official website:
Bristoneco

Official contact email:
help@bristoneco.com

2. Acceptance of Terms

By using this website, you agree to comply with:

these Terms of Service;
our Privacy Policy;
our Return & Refund Policy;
any additional policies published on the website.

If you do not agree with any part of these Terms, you must immediately discontinue use of the website.

3. Eligibility & Use of Website

By using this website, you confirm that:

you are legally capable of entering binding agreements;
the information provided is accurate and complete;
you will not use the website for unlawful or fraudulent purposes;
you will not interfere with the operation or security of the website.

Any abusive, fraudulent, or unauthorized activity may result in:

order cancellation;
account restriction;
refusal of future service;
legal action where applicable.

4. Products & Availability

Bristoneco reserves the right to:

modify or discontinue products at any time;
limit purchase quantities;
restrict product availability;
correct pricing or description errors.

Product images and descriptions are provided for informational purposes only.

Minor variations may occur regarding:

colors;
materials;
dimensions;
stitching;
visual presentation.

Such variations do not constitute defects or non-conformity.

5. Pricing & Payments

Prices displayed on the website are listed in the selected currency and may be changed without prior notice.

Payments are securely processed through third-party payment providers, including Stripe.

By submitting payment, the customer confirms that:

they are authorized to use the payment method;
the provided billing information is accurate;
the transaction is legitimate and non-fraudulent.

Bristoneco reserves the right to refuse or cancel suspicious transactions.

6. Order Acceptance & Verification

All orders are subject to review and approval.

Bristoneco reserves the right to:

refuse any order;
request additional verification;
cancel transactions deemed suspicious;
limit quantities purchased.

Orders may be rejected in cases including:

suspected fraud;
inaccurate information;
unusual purchasing activity;
previous disputes or abusive behavior.

7. Shipping & Delivery

Shipping times displayed on the website are estimated and not guaranteed.

Delivery delays may occur due to:

carrier disruptions;
customs inspections;
weather conditions;
high demand periods;
international logistical issues;
force majeure events.

Tracking information provided by the carrier shall constitute official delivery status.

Any package marked as “delivered” by the carrier will be considered successfully fulfilled.

8. Customer Responsibility for Shipping Information

Customers are solely responsible for providing accurate shipping information during checkout.

Bristoneco shall not be held responsible for:

incorrect addresses;
incomplete shipping information;
refused deliveries;
unclaimed packages;
failed delivery attempts caused by the customer.

Any reshipping costs remain the customer’s responsibility.

9. Returns & Refunds

All returns and refunds are governed exclusively by our Return & Refund Policy available on:

Bristoneco

No refunds will be granted outside the conditions established in that policy.

For hygiene and sanitary protection reasons, intimate apparel and certain hygienic items are non-refundable once opened, worn, or used.

10. Chargebacks & Fraudulent Claims

Customers agree to contact our support team before initiating any payment dispute or chargeback.

Any abusive chargeback attempt or fraudulent claim may result in:

formal dispute defense;
evidence submission to financial institutions;
permanent refusal of future service;
fraud reporting where applicable.

Bristoneco reserves the right to use evidence including:

IP addresses;
order confirmations;
tracking information;
delivery confirmations;
payment verification data;
customer communication history.

11. Intellectual Property

All content available on the website, including but not limited to:

logos;
text;
graphics;
product images;
branding;
layouts;
website design;

is protected under applicable intellectual property laws.

Unauthorized reproduction, copying, distribution, or commercial use is strictly prohibited.

12. Limitation of Liability

To the maximum extent permitted by law, Bristoneco shall not be liable for:

indirect or consequential damages;
delivery delays caused by third parties;
technical interruptions;
data loss;
unauthorized access;
force majeure events.

In all cases, Bristoneco’s maximum liability shall not exceed the amount paid by the customer for the relevant order.

13. Website Availability

We reserve the right to modify, suspend, or discontinue any aspect of the website without prior notice.

Temporary interruptions may occur due to:

maintenance;
technical updates;
security incidents;
operational requirements.

Bristoneco does not guarantee uninterrupted website access.

14. Termination of Access

Bristoneco reserves the right to suspend or terminate access to the website for users who:

violate these Terms;
engage in fraudulent conduct;
abuse customer support;
attempt unauthorized access;
engage in harmful or illegal activity.

15. Governing Law

These Terms shall be governed in accordance with applicable international e-commerce principles and consumer protection regulations applicable within the European Union.

Any dispute should first be subject to an attempt at amicable resolution before formal legal proceedings.

16. Changes to These Terms

Bristoneco reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page regularly.

17. Official Contact

For any questions regarding these Terms of Service:

Email: help@bristoneco.com

Official website:
Bristoneco

18. Acceptance

By using Bristoneco and/or placing an order, the customer acknowledges:

having read these Terms;
understanding their rights and obligations;
accepting all conditions described herein.