Return & Refund Policy — Bristoneco

Last updated: May 15, 2026

Welcome to Bristoneco.
This Return & Refund Policy governs all purchases made through our online store and forms an integral part of our Terms of Service.

By placing an order on our website, the customer acknowledges having read, understood, and accepted the terms below without reservation.

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1. Scope

This policy applies to all orders delivered within the European Union and to all countries served by Bristoneco.

Due to the international nature of our logistics operations and third-party shipping partners, specific return, refund, and dispute handling conditions apply.

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2. General Return Conditions

We only accept return requests in the following cases:

• defective product received;

• incorrect product received;

• wrong size compared to the validated order.

Returns will NOT be accepted for the following reasons:

• change of mind;

• impulsive purchase;

• customer selection error;

• personal preference;

• slight color, texture, or fit variations;

• shipping delays outside our control;

• refused delivery;

• incorrect address provided by the customer;

• recipient unavailable at delivery.

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3. Non-Refundable Intimate & Hygienic Items

For hygiene, sanitary, and consumer protection reasons, certain items are strictly non-returnable and non-refundable once opened, tried on, or used.

This includes, but is not limited to:

• underwear;

• lingerie;

• bodysuits;

• swimwear;

• intimate apparel;

• hygienic products with direct body contact.

Any intimate item that has been opened, worn, tried on without hygienic protection, washed, or returned in unsuitable resale condition will be automatically rejected.

This restriction is applied in accordance with applicable hygiene and consumer protection regulations.

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4. Return Request Deadline

All return requests must be submitted within thirty (30) calendar days from the confirmed delivery date provided by the carrier.

Any request submitted after this period will be automatically denied.

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5. Mandatory Eligibility Requirements

To qualify for a return or compensation, customers must:

• provide the order number;

• provide clear photo or video evidence;

• keep the original packaging;

• ensure the item has not been used, washed, altered, or damaged;

• keep all tags and protective elements intact;

• provide any additional information requested by our compliance team.

Bristoneco reserves the right to request additional evidence before making a final decision.

Any fraudulent attempt, item substitution, manipulation, or false claim will result in a permanent rejection of the request.

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6. Mandatory Return Procedure

No return may be sent without prior written authorization from Bristoneco.

Any package returned without approval may:

• be refused;

• be destroyed;

• become ineligible for refund or compensation.

Customers must contact our official support team before returning any item.

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7. Return Shipping Costs

Unless otherwise required by mandatory law, return shipping costs are fully the customer’s responsibility.

Original shipping fees are non-refundable.

Any banking fees, currency conversion fees, or third-party processing fees remain the responsibility of the customer.

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8. Order Cancellation

Orders cannot be canceled after validation and logistical processing.

Once an order has been shipped, cancellation requests will no longer be accepted.

The customer acknowledges that due to automated international processing systems, shipping may occur shortly after payment confirmation.

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9. Delivery Delays

Displayed shipping times are estimates only and do not constitute contractual guarantees.

Bristoneco shall not be held liable for delays caused by:

• carriers;

• customs;

• weather conditions;

• peak demand periods;

• force majeure events;

• international logistical disruptions.

Reasonable delivery delays do not qualify for cancellation or refund claims.

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10. Delivery Confirmation & Proof

Carrier-provided delivery data, including:

• “delivered” status;

• GPS confirmation;

• timestamp;

• tracking updates;

shall constitute sufficient proof of successful delivery.

In the event of a banking dispute or chargeback procedure, these elements may be used as official evidence of proper fulfillment.

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11. Chargebacks & Fraudulent Disputes

Any abusive chargeback attempt or fraudulent dispute will be formally contested using evidence including:

• order confirmation;

• IP address;

• browsing history;

• delivery confirmation;

• customer support communications;

• email confirmations;

• carrier data;

• photographic evidence;

• Stripe payment validation.

Customers acknowledge that initiating a chargeback without first contacting our support team may be considered abusive behavior.

Bristoneco reserves the right to:

• refuse future orders;

• report fraudulent activity to relevant institutions;

• provide all necessary evidence to payment providers and financial institutions.

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12. Compensation & Refunds

Bristoneco reserves full discretion regarding the form of compensation offered, including:

• store credit;

• replacement;

• partial refund;

• full refund where legally required.

Refunds are never automatic.

All final decisions remain exclusively at the discretion of Bristoneco after case review.

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13. Non-Eligible Items

The following items are not eligible for refunds or returns:

• used items;

• washed items;

• items without original packaging;

• customer-damaged products;

• incomplete returns;

• products showing normal wear;

• requests without sufficient evidence;

• opened or used intimate apparel;

• unsealed hygienic products.

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14. Incorrect Address & Unclaimed Packages

Customers are solely responsible for the shipping information provided during checkout.

In cases involving:

• incorrect address;

• repeated delivery absence;

• unclaimed packages;

• refused delivery;

no refund may be claimed.

Reshipping costs remain entirely the customer’s responsibility.

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15. Right to Refuse

Bristoneco reserves the absolute right to reject any request deemed:

• incomplete;

• abusive;

• fraudulent;

• excessive;

• non-compliant with this policy.

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16. Official Contact

For any questions regarding your order, shipping, refund, or customer support:

Email: help@bristoneco.com

Official website:
Bristoneco

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17. Acceptance of Terms

By placing an order on Bristoneco, the customer acknowledges:

• having read this policy;

• accepting all terms and conditions;

• understanding the limitations of liability;

• accepting the return, refund, and dispute procedures.